Congratulations! You have chosen a product of the highest quality, manufactured under exacting requirements and designed to provide years of service and enjoyment.
Holbrook Exotic Hardwoods, LLC warrants the original purchaser of the Antique/Reclaimed Pine Engineered Flooring for 25 years. This warranty is limited, restricted to the original owner and non transferable. Your new floor is warranted not to warp, cup, distort or delaminate under normal residential usage. It will be free from defects, as defined below, in material and workmanship when it arrives from your flooring dealer. The finish on your new floor is warranted to not peel, blister or wear through (complete loss of wear layer), subject to normal residential usage during the warranty period. Normal residential usage is the use and application of this flooring product in a non- commercial, single family application where the temperature is maintained near 65-75° F and the relative humidity is maintained between 35% and 65%.
It is important to remember that your Antique/Reclaimed Pine Flooring is reclaimed building material. It is part of the history of the United States and was salvaged from historical industrial mills. As a consequence your flooring will have nail holes, significant color variations, checks, cracks, knots, sap and natural variation in grain and appearance. Touch up stain, finish repair or filing at the time of installation is often required. These characteristics and installation repairs are not considered defects. If your flooring has been determined to have any possible defect by the person doing the installation, it should be returned to your dealer for inspection and for possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior to installation. Any plank installed with obvious defect is not covered by this warranty. ONCE YOUR FLOORING HAS BEEN INSTALLED, ALL CLAIMS FOR VISUAL DEFECTS HAVE BEEN WAIVED.
This warranty is limited by or excluded by the following:
Your new Antique/Reclaimed Engineered Pine Flooring must be installed according to the recommendations provided to you by Holbrook Exotic Hardwoods, LLC. Any deviation from the standards and methods will void your warranty.
Your new Antique/Reclaimed Pine Engineered Flooring must be maintained according to the recommendations provided to you by Holbrook Exotic Hardwoods, LLC. Any deviation from the standards and methods will void your warranty. Your new flooring must not be installed in areas where there is excessive humidity or excessive dryness; places subject to wide variations in humidity; or over a subfloor without proper moisture barriers. Wide variations in humidity and temperature will exacerbate the naturally occurring small checks (cracks) in your Antique/Reclaimed Pine Engineered Flooring. These checks are not considered defects. These variations in temperature and humidity cause natural wood flooring to expand and contract. Any gaping which may occur due to these fluctuations is not considered a defect.
This warranty does not cover any defects resulting from or caused by improper installation or use of inappropriate adhesives, improperly prepared subfloors, or moisture from any source.
Touch ups, stain and filler application is part of normal installation procedure and not considered a defect.
This warranty does not cover any defects or damage caused by insects. This warranty does not cover any defects or damage caused by any structural changes in the foundation or subfloor causing uneven settling of the building.
This warranty does not cover any defects or damage caused by abuse, including but not limited to:
• Scratches, gouges, dents, or cuts caused by pets, furniture or other means;
• Construction related damage;
• Noises or squeaking in installed floor;
• Any installation over radiant floor heating;
• Failure to provide protection from furniture;
• Wet mopping;
• Spiked heeled shoes;
• Water from any source;
• Rocks, pebbles, sand and other abrasives,
• Loss of gloss, dulling or other finish changes due to improper maintenance;
• Changes in color due to exposure of flooring to direct sunlight or UV generating appliance;
• Failure to follow all maintenance procedures
• This warranty does not apply to any flooring sold “as is”, as economy or cabin grade flooring.
The exclusive remedy for defective materials will be the replacement/repair of the defective material only or the return of the purchase price of the defective material, at the sole discretion of Holbrook Exotic Hardwoods, LLC. No guarantee is made that additional material will be available for purchase should such a loss occur. Losses or damages, indirect, or consequential are not covered by this warranty. Any expenses or losses associated with rectifying a warranty matter are expressly not covered including costs to remove defective flooring or install replacement flooring. Personal costs, such as hotels costs, storage costs, lost time and wages are expressly not covered by this warranty.
To file a claim, contact:
Holbrook Exotic Hardwoods, LLC
1005 Broadmoor Blvd.
Lafayette, LA 70503
All claims must be filed within 60 days of discovery of the defect. Any claims must be accompanied by an original sales receipt and sufficient evidence of the defect claimed. The buyer agrees to cooperate fully with Holbrook Exotic Hardwoods, LLC. in obtaining sufficient information as to the nature and extent of the defect claimed in order to make a determination of buyer’s claim. This includes the right to inspect the flooring and/or remove portions for analytical testing. Failure to cooperate will void this warranty with regards to the flooring in question. Removal or repair of the flooring without the permission of Holbrook Exotic Hardwoods, LLC will also void this warranty.